Refund Policy
Last updated: August 21, 2026
How refund requests, payment disputes, and request credit reversals are handled.
Overview
This Refund Policy explains how refund requests are handled for GreeksData request package purchases. Purchases provide digital API request credits and related service access.
This policy applies unless applicable law requires different refund rights. Mandatory statutory consumer rights remain available where they apply.
Refund Request Window
Unless applicable law requires otherwise, refund requests must be submitted within 7 calendar days of the purchase.
A request submitted after that period may be declined, but GreeksData may still review the circumstances at its discretion when appropriate.
How to Request a Refund
To request a refund, Contact us at support@greeksdata.com.
Please include your account email, payment or order reference if available, and the reason for your request. Do not send card numbers, CVV codes, or other payment card credentials.
Review of Requests
Refund requests may be reviewed before approval. GreeksData may consider the payment record, account status, request package purchased, payment processor information, service usage, support history, abuse or fraud indicators, and applicable legal requirements.
Submitting a refund request does not mean the refund has been approved. Approved refunds are processed through the payment processor.
Full and Partial Monetary Refunds
When appropriate, GreeksData may process a full refund or a partial monetary refund. A partial monetary refund returns only part of the payment amount through the payment processor.
Approved refunds normally return to the original payment method through the payment processor. Processing time after issuance depends on the payment processor, card issuer, bank, and payment method.
Request Credit Reversal
If any refund is issued for a purchase, including a partial monetary refund, the request credits associated with that purchase may be fully removed from the account.
This means a partial monetary refund can still cause full operational reversal of the request package credits connected to that payment. The reversal may affect your available credit balance and your ability to use the API.
Request credits are service usage units. They are not cash, stored value, cryptocurrency, a bank balance, or a financial instrument.
Account Balance and Availability
A refund-related reversal may reduce your credit balance and may affect account usage availability. GreeksData does not promise that a reversal will leave any particular remaining balance.
Usage figures are account-wide and may include request credits from other purchases or adjustments.
Payment Disputes and Chargebacks
A chargeback or payment dispute may result in credit reversal, temporary account restriction, account suspension, or other reasonable measures while the dispute is reviewed and processed.
If you believe a payment issue can be resolved directly, contact support before opening a payment dispute when possible.
Failed, Canceled, or Pending Payments
If checkout is canceled, fails, or remains unconfirmed, request credits are not applied unless the payment workflow later confirms a successful payment.
If you see a mismatch between your payment status and credit balance, contact support with your account email and payment reference.
Changes to This Policy
GreeksData may update this Refund Policy from time to time. The Last updated date shows the date of the current published version.
Contact
Contact us at support@greeksdata.com.